At Regenpin, we want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.
Return Window
-
US & Canada: 30 days from delivery
-
UK: 14 days from delivery (as required by UK consumer law)
Items must be returned within this window to be eligible.
Eligibility
To be eligible for a return, items must be:
-
Unused, unopened, and in original packaging
-
In the same condition you received them
-
Accompanied by proof of purchase
For hygiene and safety reasons, the following cannot be returned:
-
Opened or used cosmetics, skincare, or fragrance
-
Used makeup brushes, sponges, or applicators
-
Final sale or clearance items
-
Gift cards
Exchanges
We don't offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.
Late or Missing Refunds
If you haven't received your refund:
-
Check your bank account again.
-
Contact your credit card company — processing times may vary.
-
Contact your bank.